Privacy Policy
Effective Date: 10-06-2026
Last Reviewed: 24-06-2026
1. Information We Collect
When you contact us, request a quotation, book a survey, or use our services, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Property address
Service Information
- Flooring and carpet requirements
- Property measurements and fitting details
- Survey notes and appointment information
Payment Information
- Payment details required to complete purchases
- Card information is processed securely by payment providers and is not stored by us
Communication Records
- Emails
- Phone conversations
- Website enquiries
- WhatsApp or messaging communications
2. How We Use Your Information
We use your information to:
- Prepare quotations and recommendations
- Arrange surveys, deliveries, and fitting appointments
- Supply carpet and flooring services
- Communicate updates about orders and bookings
- Respond to customer enquiries and provide support
- Improve our website, services, and customer experience
- Meet legal, accounting, and regulatory obligations
We do not sell your personal information to third parties.
3. Legal Basis for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
Contract
To provide quotations, complete orders, arrange fitting services, and manage customer relationships.
Consent
Where you choose to receive promotional communications.
Legal Obligation
Where processing is required for taxation, accounting, or legal compliance.
Legitimate Interests
To improve business operations and customer experience while respecting your rights.
4. Sharing Your Information
We may share information only where necessary with:
- Trusted fitting and installation partners
- Delivery and logistics providers
- Payment processors
- Professional advisers and regulatory authorities where legally required
All third parties are expected to handle your data securely.
5. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods may include:
- Customer order records: up to 6 years for legal and accounting purposes
- General enquiries with no purchase: up to 12 months
- Marketing consent records: until consent is withdrawn
Where legally permitted, you may request deletion earlier.
6. Cookies & Website Analytics
Our website may use cookies and analytics technologies to:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
You can manage cookie preferences through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent for marketing communications
- Request data portability where applicable
To exercise these rights, please contact us.
8. Data Security
We apply appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
While no online system can guarantee complete security, we continuously work to maintain appropriate safeguards.
9. Contact Us
For privacy-related questions or requests:
Weavor Carpets Ltd
Website: weavor.co.uk
Email: info@weavor.co.uk
Phone: +44 7350 474441
If you are dissatisfied with how your data is handled, you may contact the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)